Shipping Policy

Shipping Policy

Last Updated: 21/10/2023

1. Shipping Methods and Carriers

We offer a variety of shipping methods to ensure a convenient and efficient shopping experience for our customers. The available shipping options and carriers may vary depending on your location and the items you order. Common shipping methods and carriers include:

  • Standard Shipping: 2 to 11 business days
    £14.99 GBP
  • International Shipping: 3 to 17 business days
    £23.99 GBP

Please note that we reserve the right to change our shipping methods and carriers at our discretion, but any changes will be clearly communicated to our customers.

2. Order Processing Time

We strive to process and ship orders as quickly as possible. Order processing times typically range from 2-17 business days. Orders are processed and shipped during our regular business hours, Monday through Friday, excluding holidays. In some cases, processing times may be extended due to high order volumes or other exceptional circumstances. We appreciate your patience during these times.

3. Shipping Costs

Shipping costs are determined based on several factors, including the shipping method, the destination, and the weight and dimensions of the items in your order. The shipping cost will be calculated and displayed during the checkout process before you complete your purchase. Special promotions or discounts may also be applied to reduce or eliminate shipping costs in some cases.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number, if applicable. This tracking number will allow you to monitor the progress of your shipment. Please note that it may take up to 24 hours for the tracking information to be updated after your order is shipped.

5. Delivery Time

Delivery times may vary based on your location and the shipping method you select. Please refer to the estimated delivery times provided during the checkout process as a general guideline. However, please be aware that actual delivery times may vary due to factors beyond our control, such as weather conditions, customs processing for international shipments, and carrier delays.

6. International Shipping

For international shipments, please be aware that you may be responsible for any customs duties, taxes, or other fees levied by your local authorities. These fees are not included in the product or shipping cost and must be paid by the recipient. It's important to research and understand your country's import regulations and fees before placing an international order.

7. Shipping Address Accuracy

Please ensure that the shipping address you provide during the checkout process is accurate and complete. We are not responsible for lost or delayed shipments resulting from incorrect or incomplete address information. If you need to make changes to your shipping address after an order has been placed, please contact our customer support team as soon as possible.

8. Shipping Issues and Lost Packages

If you encounter any issues with your shipment or believe your package may be lost, please contact our customer support team, and we will work to resolve the issue promptly. In the case of lost packages, we will initiate an investigation with the carrier to locate your order.